Exchanges/Refunds will be granted up to 15 working days from the date that the order was received. Therefore, please make sure you carefully review your order before finalising your purchase. If you need to return any items (including faulty), please
Returns must adhere to the following 📦. - In original packaging/ or return your items in something non see-through, sealable & waterproof. - No signs of wash/wear. - Tags must not be damaged or removed. - No stains/hairs/odours. Please ensure that y
👋 Received your latest CARPE OMNIA 'Not quite the right fit? No problem!. 🔄 Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered o
Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary, so please bear this in mind before contacting our team 🌍🚚. *Please note returns can take up to 14 work
We're sorry to hear you've received a faulty item! 😞. Please ensure that you handle the faulty return through our designated returns portal 📦. ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED OR WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DAT